Store Policy
At DKTUTU Studio, we want to give our customers the most enjoyable crafting experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us today!
Shipping and Delivery
What You Need to Know
Shipping is not currently available at DKTUTU Studio. Stay tuned for updates as we work on introducing this service in the future!
Returns and Refunds
How It Works
If you cancel your appointment before the 24-hour window, you will receive a full refund of your deposit. Failure to notify us of a cancellation within the 24-hour timeframe will result in the forfeiture of your deposit.
Booking and Cancellation
Our Policy
If you need to cancel your appointment, please contact us at least 24 hours in advance. This allows us to accommodate other clients who may be waiting for an appointment slot. You can also reschedule your appointment at least 24 hours in advance without resulting in the forfeiture of your deposit.
Terms of Service
Our Agreement
Welcome to DKTUTU Studio! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website (www.dktutustudio.com) and booking our services, you agree to comply with and be bound by these Terms.
1. General Conditions
1.1 By using our website or services, you confirm that you are at least 18 years of age or have obtained parental or guardian consent.
1.2 We reserve the right to refuse service to anyone for any reason at any time.
1.3 You agree not to use our services for any illegal or unauthorized purposes.
2. Appointments and Cancellations
2.1 All appointments must be scheduled through our online system or via email at dktutu@dktutustudio.com.
2.2 Changes to appointments, including cancellations and rescheduling, must be made at least 24 hours in advance. Failure to do so may result in a forfeiture of fees.
2.3 DKTUTU Studio reserves the right to cancel or reschedule appointments in cases of emergencies or unforeseen circumstances.
3. Payments
3.1 Payment is required to confirm your appointment or purchase.
3.2 Prices are subject to change without prior notice.
3.3 We accept various payment methods as outlined on our website.
4. Refund Policy
4.1 Refunds are available only under the conditions specified in our Refund Policy.
4.2 No-shows or late cancellations (less than 24 hours' notice) are not eligible for refunds.
5. Intellectual Property
5.1 All content, images, and materials on our website are the intellectual property of DKTUTU Studio unless otherwise stated.
5.2 Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.
6. Limitation of Liability
6.1 DKTUTU Studio is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
6.2 While we take every precaution to ensure safety, participants are responsible for their actions during workshops or other activities.
7. Privacy
Your personal information is handled in accordance with our Privacy Policy, which can be found here.
8. Amendments to Terms
8.1 We reserve the right to update, change, or replace these Terms at any time without prior notice.
8.2 It is your responsibility to review this page periodically for updates.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Region/State/Country].
10. Contact Information
If you have any questions about these Terms, please contact us at dktutu@dktutustudio.com.
Privacy Policy
Trust Us with Your Information
At DKTUTU Studio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book appointments, or use our services.
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1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Details: Name, email address, phone number, and other contact information provided during booking or registration.
1.2 Payment Information: Billing address and payment details, processed securely through third-party payment processors.
1.3 Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
1.4 Communications: Messages, inquiries, or feedback sent via email or through our contact forms.
2. How We Use Your Information
We use the information collected for the following purposes:
2.1 To process appointments, purchases, and provide services.
2.2 To send confirmations, reminders, and other service-related communications.
2.3 To improve our website, services, and customer experience.
2.4 To comply with legal obligations and prevent fraud or misuse of our services.
3. How We Protect Your Information
We take reasonable precautions to safeguard your personal information:
3.1 All payment information is encrypted and processed through secure third-party platforms.
3.2 Access to your personal data is limited to authorized personnel who require it for their job functions.
3.3 Our website uses industry-standard security measures to prevent unauthorized access or data breaches.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
4.1 Service Providers: Trusted third-party vendors who assist us with operations, such as payment processing or website hosting.
4.2 Legal Authorities: When required by law or to protect the rights and safety of DKTUTU Studio, its customers, or others.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies may collect:
5.1 Preferences and settings to improve website functionality.
5.2 Analytical data to understand website traffic and usage.
You can manage cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
6.1 Access: Request a copy of the data we hold about you.
6.2 Correction: Update or correct inaccurate information.
6.3 Deletion: Request deletion of your data, subject to legal obligations.
6.4 Opt-Out: Unsubscribe from promotional communications.
To exercise your rights, please contact us at dktutu@dktutustudio.com.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at dktutu@dktutustudio.com.​​​